Frequently Asked Questions (FAQ)

Q. What browsers and Operating Systems are supported by the online courses?

The courses are officially supported on Windows 98, 2000, NT 4.0, XP, Vista and Sun Solaris, Linux and are qualified to run on Safari, Firefox 2, Firefox 3 and Microsoft Internet Explorer 6.0 or greater.

Q. Are there any special requirements to view the courses?

Courses may contain animations and audio. To view the courses in the best possible manner, you might need the flash plugin. You might already have this installed. If you don't please install the flash plugin. You can get it from here: http://www.adobe.com/products/flashplayer/

Q. What is the required Internet connect speed to view these courses?

The courses should work on speeds of 56Kbps and above. While broadband internet speeds (DSL, cable etc.) are not required to view these course it is recommended for the best user experience.

Q. What do I do if I have forgotten my password?

Go the login page and click on the Forgot password link. Enter your e-mail address and submit. You should receive an automated e-mail with the instructions about your new password. If you do not the email immediately please check your spam folder. If you are still unable to set your new password please contact your support team.